General By using our website, purchasing our products, or using our services, you agree to follow the Terms & Conditions outlined below, as well as any additional policies listed on our website, including the Privacy Policy. The most current version of the Terms & Conditions can be found on this page, and we reserve the right to modify or update them at any time. Please check this page regularly to stay informed about any changes.
Personal information We will handle any personal data that you provide to us in accordance with our Privacy Policy, which you can read by clicking here. This includes collecting, storing, using, and disclosing your personal information.
Intellectual Property Boom boom Blossom owns all the content that is available on the website, and we reserve all the rights related to that content.
Payment We accept payment for orders through various methods, including Visa, MasterCard, and PayMe/FPS. By using any of these payment methods, you confirm that you are the owner of the credit/debit card or PayMe/FPS account used, or that you have been authorized by the owner to use it. If your card issuer denies authorization for payment to Boom Boom Blossom, we are not responsible for any delays or non-delivery of your order. Our payment processes meet the strict security standards set by the Payment Card Industry to ensure a safe and secure shopping experience. If you choose to save your card details in your account on our website, they will be encrypted and securely stored for future transactions. However, we are not responsible for any loss resulting from unauthorized access by a third party to your data, unless we are found to be negligent.
Acceptance of your order After placing your order, you will receive a confirmation email containing all the details of your order. Please review the information carefully, including the delivery address and recipient details, and notify us immediately if any of the information is incorrect. We carefully handcraft all of our flower products using the finest blossoms available each day. In the event that a particular flower shown on our website is unavailable for any reason, we may substitute it with a similar flower of equal or greater value, ensuring a timely delivery. The substitute flower will be of a similar color to the original one.
Change/Cancellation Once an order is placed, it cannot be cancelled. All orders are considered final. However, if you need to make changes to your order, please notify us at least 48 hours before the delivery date. In case you have made an error while placing your order, please contact us immediately via WhatsApp (852)6685-7885 or email bbb@boomboomblossom.com to make the necessary corrections.
Plants disclaimer 7.1. Plant Health: Our plants are grown with the utmost care and attention to ensure they are healthy and disease-free. However, it is important to note that plants are living organisms and their health can be affected by factors outside of our control, such as environmental conditions or improper care. While we strive to provide accurate care instructions for each plant, we cannot guarantee their continued health or growth after they leave our care. 7.2. Plant Substitution: We make every effort to provide the exact plants shown on our website, but due to seasonal availability or other factors, we may need to substitute certain plants with a similar variety of equal or greater value. 7.3. Allergies: Some people and pets may have allergies or sensitivities to certain plants. It is the responsibility of the customer to inform us of any allergies or sensitivities prior to purchasing a plant. We cannot be held responsible for any adverse reactions. 7.4. Returns and Refunds: We do not accept returns or provide refunds for plants. However, if there is an issue with your order, please contact us within 24 hours of delivery and we will do our best to resolve the issue. 7.5. Plant Care: It is the responsibility of the customer to provide appropriate care for their plants. We provide care instructions with each plant, but it is up to the customer to follow them and provide suitable growing conditions for the plant.
Waiver and Indemnity At our request, you agree to protect us and not hold us responsible for any damages, expenses, or legal fees resulting from a breach of the TC by you or by anyone using your account due to your actions or inactions. If we don't take action against you for a breach of the TC, it doesn't mean we won't take action in the future for any other breaches.
Complaints We have a procedure for handling complaints that we will use to try to resolve any disputes as soon as possible. If you have any complaints or comments related to your order, please contact our Customer Care team. Boom Boom Blossom values the intellectual property of others and if you believe that your work has been used on the Site without your permission, please follow our complaints handling procedure to contact us.
Delivery 10.1. Delivery Times: Our delivery service is available Monday through Sunday, from 11:00 AM to 7:00 PM. We do not offer delivery service on public holidays. 10.2. Delivery Fees: Delivery fees may vary depending on the delivery location and the size of the order. Please check the delivery fee at the time of placing your order. 10.3. Order Cut-Off Times: If an order is received after the specified "cut off" or "last order" time, or on a non-working day, the estimated delivery time will be calculated from the date the order is processed, unless otherwise indicated. 10.4. Delivery Policy: Orders will be delivered to the address provided by the customer on the order form. We are not responsible for deliveries that cannot be made due to incorrect or incomplete delivery information provided by the customer. In the event that the recipient is not available at the time of delivery, we will make every effort to leave the order in a safe and secure location, and leave a note for the recipient. 10.5. If any changes need to be made to the order, a 48-hour notice is required. However, if changes are made within 48 hours, an additional cost of $250 will be charged. 10.6. If the customer is not present during delivery or the recipient rejects the item/s, it will be deemed as delivered. An additional fee of $250 will be charged on the purchaser if a second delivery is required. 10.7. If a typhoon 8 (or higher) or black rainstorm signal is raised, delivery services will be halted immediately.
Store Pickup Unit 1107, Kodak House II No. 39 Healthy Street East, North Point - Opening hours: Mon-Fri 10:00-18:00, Sat & Sunday by appointment only - Pick-up time can be selected when placing the order