FAQ
1 - Delivery Times: Our delivery service is available Monday through Sunday, from
11:00 AM to 7:00 PM. We do not offer delivery service on public holidays.
2 - We Delivery Fees: Delivery fees may vary depending on the delivery location and the
size of the order. Please check the delivery fee at the time of placing your order.
3 - Order Cut-Off Times: If an order is received after the specified "cut off" or "last
order" time, or on a non-working day, the estimated delivery time will be
calculated from the date the order is processed, unless otherwise indicated.
4 - Delivery Policy: Orders will be delivered to the address provided by the customer
on the order form. We are not responsible for deliveries that cannot be made due
to incorrect or incomplete delivery information provided by the customer. In the
event that the recipient is not available at the time of delivery, we will make every
effort to leave the order in a safe and secure location, and leave a note for the
recipient.
5 - If any changes need to be made to the order, a 48-hour notice is required.
However, if changes are made within 48 hours, an additional cost of $250 will be
charged.
6 - If the customer is not present during delivery or the recipient rejects the item/s, it
will be deemed as delivered. An additional fee of $250 will be charged on the
purchaser if a second delivery is required.
7 - If a typhoon 8 (or higher) or black rainstorm signal is raised, delivery services will
be halted immediately.
Store Pickup
Unit 1107, Kodak House II
No. 39 Healthy Street East, North Point
- Opening hours: Mon-Fri 10:00-18:00, Sat & Sunday by appointment only
- Pick-up time can be selected when placing the order